Refund & Return Policy


  1. We regret to inform that items cannot be returned once purchased.
  2. If you find that the items you have ordered are damaged upon delivery, please report to us within 7 days from the date you receive the product with supporting evidence and receipt number. Any reimbursement is subject to our discretion.
  3. Upon the proof of original receipt and evidence, refund will be made to you via your credit card in the next 30 days, depending on your card issuer's policies.
  4. Please provide your details, receipt number and reason for any refund.
  5. If you buy Wen Jiang’s products from unauthorized retailers, websites or other unauthorized sources, we regret that we cannot offer you our refund or otherwise assist you with any problems that you may encounter.
  6. If you have any questions on our refund policy, please contact us at sales@wenjiang.com.my and we will be pleasure to assist you.
 
CANCELLATION OF ORDER
  1. We regret to inform that orders cannot be cancelled once placed. Kindly ensure you have checked and validated all details and information before you proceed with payment.

DELIVERY OF ORDER
  1. International order: deliver by EMS (5-14 working days)
  2. Local order: deliver by Pos Laju/Citylink (3-7 working days)


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